Frequently Asked Questions

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping information and payment details to complete your purchase.

Once an order is placed, we process it quickly to ensure fast delivery. If you need to make changes, please contact us immediately and we'll do our best to help before the order ships.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, and other secure payment methods displayed at checkout.

Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.

Standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout for faster delivery at an extra charge.

We do not offer international shipping at this time.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package on the carrier's website. Items like decals are mailed via USPS standard mail and have tracking options for an additional charge.

If your order arrives damaged or doesn't arrive at all, please contact us immediately. We'll work with the shipping carrier to resolve the issue and ensure you receive your items.

We offer a 15-day return policy on most items. Products must be unused, in original packaging, and in the same condition you received them. We do not offer returns on customized orders.

Contact our customer service team to initiate a return. We'll provide you with a return authorization and instructions. A restocking fee of $5-$10 is charged on accepted return orders.

Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.

Yes! If you'd like to exchange an item for a different size or color, please contact us and we'll help process your exchange.

Each product page includes a detailed size guide. We recommend measuring yourself and comparing with our size chart for the best fit. If you're between sizes, we suggest sizing up.

Yes, all our products are 100% authentic and sourced directly from authorized suppliers and manufacturers.

Care instructions are included with each product and can also be found on the product page. Following these guidelines will help maintain the quality and longevity of your purchase.

Restock dates vary by product. You can sign up for email notifications on the product page to be alerted when items are back in stock.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

Click on 'Forgot Password' on the login page. Enter your email address and we'll send you instructions to reset your password.

Log into your account and navigate to 'Account Settings' where you can update your email, password, shipping addresses, and preferences.

You can reach us via email at amanda@whennaturecallsme.com or send a text message to 719-251-4444. We are open Monday-Sunday 7am-7pm.